Sitech Zoom Integration for OpenEdX — Documentation

Sitech's Zoom integration connects your OpenEdX learning platform with Zoom, enabling instructors and learners to run and join live training sessions directly from their courses — with interactive tools like whiteboard and polls built in. This guide covers how to add the app, how to use it, and how to remove it.

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1. Adding the App

The Sitech Zoom integration is an Account-managed (Admin-managed) app. It must be installed and authorized by a Zoom account admin on behalf of your organization — individual instructors and learners do not need to install or authorize anything themselves.

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Steps to add the app:

1. Log in to the Zoom App Marketplace using your organization's Zoom admin account.
2. Search for "Sitech" or navigate directly to the app's listing page.
3. Click Add App.
4. Review the requested permissions (scopes) on the authorization screen. These control exactly what the app can access — see the Usage section below for what each one enables.
5. Click Authorize to complete installation.
6. Once authorized, notify your Sitech implementation contact that the app has been added. Sitech will confirm the connection is active on the OpenEdX side, which is configured once per organization and does not require any further setup by instructors or learners.
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You'll know the app is successfully installed when it appears under Added Apps in your Zoom Marketplace admin dashboard.

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Troubleshooting: If you run into any issues while adding the app, or the connection between Zoom and your OpenEdX platform isn't working as expected, please reach out via our Contact Us page and our team will assist you directly.

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2. Usage

Once the app is added by your organization's admin, instructors and learners can use the following features. No additional setup is required on their end beyond having an active Zoom account and the Zoom desktop or mobile client installed.

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Starting a Live Session (Instructors)

Use case: Instructors launch a scheduled live training session directly from an OpenEdX course, without needing to separately log in to Zoom or manage a meeting link.

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Prerequisites:

• The app has been added and authorized by your organization's Zoom admin.
• The instructor has an active Zoom account under your organization.
• The Zoom desktop or mobile client is installed on the instructor's device.
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How it works: From the relevant course unit in OpenEdX, the instructor clicks Start Meeting. They're taken directly into the Zoom meeting as host, with no extra login step.

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Joining a Live Session (Learners)

Use case: Learners join a live training session from the same OpenEdX course page where the session was scheduled, in the same way they access any other course content.

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Prerequisites:

• The learner is enrolled in the relevant OpenEdX course.
• The Zoom desktop or mobile client is installed on the learner's device.
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How it works: The learner clicks Join Meeting from the course unit and is taken directly into the live Zoom session as a participant.

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In-Meeting Collaboration Tools (Whiteboard & Polls)

Use case: Once inside a live session, instructors and learners have access to an embedded panel within the Zoom Meeting Client, providing tools to keep the session interactive rather than a one-way broadcast.

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Prerequisites:

• Both instructor and participants must be using a Zoom Meeting Client version that supports in-meeting apps.
• No separate installation is needed — the panel loads automatically as part of the session.

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Available tools:

• Whiteboard: Instructors can launch a shared, collaborative whiteboard visible to all participants.
• Polls: Instructors can create and launch live polls, with results visible in real time.
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3. Removing the App

Your organization's Zoom admin can remove the Sitech Zoom integration at any time.

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Steps to remove the app:

1. Log in to the Zoom App Marketplace with your admin account.
2. Go to Manage → Added Apps.
3. Find Sitech in the list and click Remove.
4. Confirm the removal when prompted.

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What happens when you remove the app:

• The app's access to your Zoom account is immediately revoked.
• Instructors and learners will no longer be able to launch or join sessions directly from OpenEdX using the one-click flow. Live sessions would need to be scheduled and joined through Zoom directly until the app is reinstalled.
• Data handling: Sitech does not store or retain any Zoom user data beyond what is required, in-session, to launch and support a live meeting. We do not keep a persistent copy of your account, meeting, or participant data after a session ends. Because no data is retained, there is nothing further to delete or request removal of once you deauthorize the app — deauthorization alone fully removes the app's access.

If you have any questions about removing the app, its data handling, or need help transitioning your live sessions, please contact us via our Contact Us page.

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